Friday, January 2, 2015

Holiday Kindness on the Phone

"Maybe Christmas, the Grinch thought, doesn't come from a store."
~ Dr. Seuss

Recently, I tried to send a gift from an online vendor, but I was having trouble placing the order via the website.  I called a phone number on the website, but no one answered.  Next, I tried a number for one of the vendor's stores and managed to get someone on the phone.  I shared that I was having trouble ordering online, but the shop employee said that the store was separate from the online sales.  I told her that I had tried calling the online number and I asked if she could possibly help me.  The woman turned out to be incredibly helpful.  She figured out what was the most cost-efficient way for me to order and then took the details for my order.  She gave me her name and told me to call if I needed anything else.  I was grateful for the kindness, especially given how hectic the holidays can be for those in stores.

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