The Kindness of Resolving Problems ― Quickly and with a Smile

"When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it.  That's when you can get more creative in solving problems."
― Steven Covey

A woman I know had the unpleasant experience of having fraudulent charges on her bank card.  As she realized it after hours, she called the bank's 800 number and spent about an hour talking to three different bank representatives, who made the resolution of the problem seem incredibly complicated.  One of the things that was suggested was that this woman go to her local branch the next day and ask the branch manager to expedite the delivery of a new card.  The next morning, she went to the branch and asked one of the tellers if she should see the manager.  The teller was very nice and said that she could take care of the matter herself.  She not only gave the woman a temporary bank card, but approved the overnight delivery of her permanent card ― all with a smile and in 11 minutes!