~ Aristotle
Over the
weekend, I tried to make a purchase on-line.
It was for my husband's birthday, which is very soon, and I was a little
late in ordering. I also was trying to
use a gift card for part of the purchase, but after inputting the gift card
information, I was not able to input my credit card information. Although I received a confirmation, I knew that I could not have possibly
completed the purchase, but I was not sure what to do next. I called the 800 number on the website, fully
expecting to not receive much help and become frustrated -- especially as it
was a Saturday.
To my
surprise, I ended up with a very nice guy named Ted on the line. He told me that he could take care of my
order and proceeded to do exactly that.
I asked him how long it usually took items to arrive and he said that it
generally took about 7 to 10 days.
Yikes, I thought, definitely too late for my husband's birthday. I explained this to Ted and he told me that
he make a note on the order and that there was a chance it would ship faster. That was
Saturday. On Tuesday, I received an e-mail
from Ted to let me know that my item had shipped the day before. My item arrived the very next day -- on
Wednesday -- and in plenty of time for my husband's birthday! I e-mailed Ted to let him know and to thank
him. He e-mailed me back with guidance
on how to assemble it.
I usually
dread having to resolve things on the phone -- be it insurance claims, item
purchases or deliveries. But I was
pleasantly surprised to run across such a professional and helpful guy as Ted.
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