"When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen."
~ Stephen Covey
On the last morning of a very long road trip, I was trying to corral my children and a luggage cart into a hotel elevator. A father and his two children got on with us. My fantastical notions of curtsy-ing children were at odds with the hanging-from-the-luggage-cart behavior that I was getting. I apologized to the father as I tried to hint my children into more proper elevator behavior -- with no luck. Sensing my embarrassment, the father said, "You're fine. I have another one downstairs." Relieved, I smiled and said, "Yep, not much we can do when we're outnumbered!" But what I really meant was, thank you for understanding.
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