"Your customers are judging every
aspect of every transaction and rating everything, from friendliness of people
to ease of doing business to quality of product to service after the
sale."
~ Jeffrey Gitomer
I recently
had to attend a meeting with an out-of-town visitor at a fairly large
university. I was unsure of how
difficult it would be to find parking and where I was going. When I arrived at the multi-story parking
garage where I was supposed to park, I was very pleasantly surprised by the
friendliness of the parking attendant.
First, he directed us to very convenient parking. Second, he told us to pay at the machine, but
if we took longer than we had paid for, not to worry. Lastly, he left his booth to direct us to
where we were going. It was a wonderful
welcome to an unfamiliar place.
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