"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every aspect of the customer experience a little bit better."
~ Jeff Bezos
Our local pizza place is truly like the bar in "Cheers" -- where everybody knows your name. On a recent evening when I walked in, I said, "It's time for dinner." And the guy behind the counter said, "And we are here to cook for you." They also always give me a cup of seltzer water, which is what I drink, and don't charge me for it. And when my husband picks up the food, they send it home with him -- even if we have not asked for it.
~ Jeff Bezos
Our local pizza place is truly like the bar in "Cheers" -- where everybody knows your name. On a recent evening when I walked in, I said, "It's time for dinner." And the guy behind the counter said, "And we are here to cook for you." They also always give me a cup of seltzer water, which is what I drink, and don't charge me for it. And when my husband picks up the food, they send it home with him -- even if we have not asked for it.
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