― Ralph Marston
Yesterday my
children and I were going to be out in the sun for a while. Each of them filled a plastic tumbler with
water and ice for themselves, and one of my daughters filled one for me. I usually don't carry one of these -- not
because I don't get thirsty, but because I don't want to carry something
else. In this case, I already had my
hands full, but as one of the children had been kind enough to pack the water
cup for me, I decided to take it.
About a half
hour into our time in the sun, I grabbed for the water cup and thought how
grateful I was that one of my daughters had packed it for me. She saw me drinking from it and said,
"Are you glad I got you the water?"
Yes, I answered. "But you
didn't say anything," she said.
Oops ... out
of the mouth of babes!
There is a 2008
TED Talk on the importance of saying thank you by Dr. Laura Trice, which I
highly recommend (it's only about three and a half minutes long). She says that people need to hear
appreciation and praise. And in an April
2013 Harvard Business Review article,
the former president of Mattel (the toy company) asks: "Why not say thank you more often -- and
mean it?" He goes on to detail his
tips for showing thanks in the workplace.
Most of the
time, we recognize that we are grateful for what someone has done for us. As my daughter expressed, taking the
additional step of communicating that appreciation is important. It matters more than we think.
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