― Sophocles
A woman I
know travels for business -- not very often, but enough. In one city to where she travels, she is fond
of a particular hotel -- mostly for the yoga mats and M&Ms in every room. As arrangements were being made for a recent
trip, she was told by her office that there was no room at her favorite hotel
and that she would have to stay at another one, which she specifically did not
like after a negative experience there.
She decided to reach out to Vernon, the front desk manager at her preferred hotel, who had been very
kind to her on a previous visit. He
immediately responded that he had a room for her. When she advised her office, a colleague asked
her if she could try to negotiate two additional rooms -- including one for her
boss, who also is partial to the hotel.
Once again, she wrote to Vernon, who came
through!
As a small
thank you for his kindness, the woman I know bought some treats for Vernon,
including his favorite candy (which she learned about from one of his
employees). He wrote her a very
thoughtful e-mail, which could not have been more effusive if she had given him
a bottle of champagne.
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